Customer Testimonials

Excellent!

Great to work with! The staff were friendly and knowledgeable and I was very satisfied with purchase and trade in. Would definitely recommend if you are in need of a new or used car!

Great service went above and beyond to help my needs!!

Xavier was great! He was patient as my husband and I took our time test driving several vehicles, he was very forth coming and honest with information, and he took the time to get us to where we wanted to be payment wise. He was willing to stay late to make sure we got everything we needed. I have to say that this was one of the best car buying experiences I have ever had!! Thank you, Xavier!!

I recently purchased a GMC Sierra Denali Ultimate from Friendly Chrysler Jeep Dodge Ram in Findlay, Ohio, and Adrian was great to work with! He was friendly, helpful, and attentive throughout the process. I appreciate the time and effort he put into helping me with my purchase, and I’m excited about my new truck. If you’re looking for a vehicle, ask for Adrian. Thank you, Adrian and the Friendly team!

Worked with Adrian to buy a Cadillac Escalade , car needed a battery , they went above and beyond to get it done as I was buying from out of state. Very great people to talk with and buy a vehicle from! Highly recommend😊

Quick and convenient service with friendly, knowledgeable, and helpful staff. 🙌

So far I have only one issue with my vehicle but overall Findlay Chrysler was a great experience.

Contacted the dealership, reference a Jeep Gladiator and got a fast reply back. They had the vehicle ready when I arrived, went over the vehicle, and then off on a test drive. They gave me more for my trade-in than what I expected, finalized the numbers/paperwork and I was off in my new to me Gladiator. No issues, no haggling, go see Ben Taylor and he will get you hooked up with your new vehicle!

My name is Jon H and I purchased a truck from Luke about 4 weeks ago. Luke told me there was a second key to the truck and they would mail it to me. I have yet to receive it or get a call back from him. I have left a couple messages, when I did talk to him the one time he told me to check back they still have not found it, and if they dont they will not pay for a new one. On their paperwork it clearly states all autos have one key unless told otherwise AND ... Read More

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Google - Nov 10, 2026

My name is Jon H and I purchased a truck from Luke about 4 weeks ago. Luke told me there was a second key to the truck and they would mail it to me. I have yet to receive it or get a call back from him. I have left a couple messages, when I did talk to him the one time he told me to check back they still have not found it, and if they dont they will not pay for a new one. On their paperwork it clearly states all autos have one key unless told otherwise AND we were However they will not make it right. That is just the begining, i have had to put a whole new transmission in the truck after the first week. I know theese autos are "as is" ,but they should last more than a week before they need a 6,500 repair. I am asking for the key that I was promised upon purchasing the truck. Or better yet a callback. I will be filing a complaint with the BBB against them.

Ashton and the guys at Findlay Chrysler were great to work with. Very responsive and reasonable. I'll definitely go to them again for my next vehicle!

Cares for the customers needs. Friendliness. #1

Xavier helped me make my first truck purchase and he made sure everything was explained well and got me in and out . i recommend findlay chrysler

Katelyn was great to work with! Was from out of town and she made they buying process very simple!

Amazing per usual! Sold me a truck at a very fair price. Couldn’t be more than happy. This is vehicle #5 from there!

My van needed to have a recall installed. Service manager Keith got me checked right. The vehicle was done ahead of the time promised and I was promptly notified that I could pick it up. They even checked out a problem I did not know I had with the van and have that scheduled.

Applied for financing online and got an immediate response within the hour. When I arrived I was taken to Ashton for a low pressure and hassle free experience and a smooth test drive. I really can’t express enough gratitude for how much Ashton and his team made buying my first car a breeze

Katelyn was very easy to work with. She took the time to help me get the right deal to fit my budget.

Seams vehicle buying process. First time customer and will reference or shop at the dealer again in the future. Whole buying process including test drive was complete in two hours.

Was a pleasure working with Xavier. Very friendly staff and an almost seamless transaction.

Thought heater core was leaking. It was replaced some time ago. Stopped at Findlay Chrysler. Service manager looked up record. Said yes we replaced it and it was 9 days from being out of warranty. They checked it out, had a heater core in stock. Made an appt. to have work done, fixed , signed the paper for warranty work and was on my way. Quick service, no hassle about warranty work, no added charges, very good service.

Very knowledgeable and willing to do anything to make a deal

Findlay , salesperson Xavier, I cannot say enough good things about Xavier! He was absolutely amazing throughout the entire process of helping me find and purchase my Hyundai Santa Fe Calligraphy. We spent two days communicating over the phone while I was working, and he was incredibly patient, understanding, and helpful every step of the way. What stood out to me most was his patience. He never made me feel rushed or pressured, and he took the time to answer my questions and make sure everything came together. His dedication and willingness to work with my schedule made the entire experience ... Read More

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Google - Nov 4, 2026

Findlay , salesperson Xavier, I cannot say enough good things about Xavier! He was absolutely amazing throughout the entire process of helping me find and purchase my Hyundai Santa Fe Calligraphy. We spent two days communicating over the phone while I was working, and he was incredibly patient, understanding, and helpful every step of the way. What stood out to me most was his patience. He never made me feel rushed or pressured, and he took the time to answer my questions and make sure everything came together. His dedication and willingness to work with my schedule made the entire experience so much easier. Thank you, Xavier, for making this such a wonderful experience! You are an asset to your dealership. I highly recommend asking for him!

Keith was great to work with while I had to have my SUV repaired. He kept me up to date on everything going on during the day.

Service was overpriced, poor communication. I won’t be back

Although I did not buy a car from this dealer i still wanted to post a review about the excellent communications that I had with them. Keaton was the sales rep. The only reason I did not purchase the vehicle from them was I found the exact same vehicle within driving distance from my house. I was going to have to fly to get this vehicle if I purchased from them. Keaton was professional, not overly pushy and was there to provide any additional information that I requested. Had I not found the same vehicle closer to me I definitely ... Read More

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Google - Nov 3, 2026

Although I did not buy a car from this dealer i still wanted to post a review about the excellent communications that I had with them. Keaton was the sales rep. The only reason I did not purchase the vehicle from them was I found the exact same vehicle within driving distance from my house. I was going to have to fly to get this vehicle if I purchased from them. Keaton was professional, not overly pushy and was there to provide any additional information that I requested. Had I not found the same vehicle closer to me I definitely would have purchased from them.

I have been looking for a larger SUV for 3 months. When I narrowed it down to the Jeep Grand Wagoneer, I just needed to find the best vehicle, at the price I needed and the right person to help me. Working with Adrian was easy. He was very patient with my husband and myself. Our experience was so great, we will be back in the very near future to purchase a truck from him as well. I would refer anyone to work with him. Not only is he knowledgeable and patient, but the dealership itself has a high volume of ... Read More

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Google - Nov 3, 2026

I have been looking for a larger SUV for 3 months. When I narrowed it down to the Jeep Grand Wagoneer, I just needed to find the best vehicle, at the price I needed and the right person to help me. Working with Adrian was easy. He was very patient with my husband and myself. Our experience was so great, we will be back in the very near future to purchase a truck from him as well. I would refer anyone to work with him. Not only is he knowledgeable and patient, but the dealership itself has a high volume of great vehicles. I was very impressed!!! 10/10!!!

I'm a skeptic, I'll start there. After a decade of working in sales management and finance, I expected the usual. Without giving away too much, we came in needing some magic worked to get a vehicle. From Tyson's awesome follow-up on my online inquiry to Rob's perseverance in finance, and finally the lovely Katelyn's superb customer service... I'm genuinely impressed by the way these guys do business. The vehicle was more than fairly priced. They struck the perfect balance in helpful lead follow-up without ever being pushy. Katelyn was a sweetheart and we're ... Read More

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Google - Nov 2, 2026

I'm a skeptic, I'll start there. After a decade of working in sales management and finance, I expected the usual. Without giving away too much, we came in needing some magic worked to get a vehicle. From Tyson's awesome follow-up on my online inquiry to Rob's perseverance in finance, and finally the lovely Katelyn's superb customer service... I'm genuinely impressed by the way these guys do business. The vehicle was more than fairly priced. They struck the perfect balance in helpful lead follow-up without ever being pushy. Katelyn was a sweetheart and we're happy we purchased here. Loving our vehicle and grateful for Findlay Chrysler for making it happen! You guys rock! 🙌🏻

My experience with Findlay CDJR was very good. The staff was professional and the process was seamless. And really didn’t take that long.

Smooth, quick in and out. Wish I could have gotten a better deal but numbers are numbers. I ain't mad about it. Love the new truck though..

Always a pleasure getting my Jeep serviced. No hassles and I love that they take me na k to work and then pick me up if need be ッ

Nice job

This car deal reminds me of the older ones who fill your gas tank up after you buy a vehicle! And they treat you as a person. I love that. I highly recommend them to anyone!!

Ben was courteous and professional. Exactly the experience I hoped for buying my first car.

An hour and a half for an oil change and tire rotation

I bought a low mileage GMC for a fair price although I didn't get what I would have liked out of my trade in the price on the GMC made up for it. Most dealers now a days won't even offer KBB trade in value.

I filed two complaints today one with BBB and One with Ohio Attorney Generals office tomorrow I call a Consumer Protection / Auto Fraud Attorney over the truck they sold me with issues that had to been known about and covered up for a quick sale in my personal opinion . when the sales lady told me that the truck had been inspected and had no issues other than some scratches and some dents, I drive the truck around one hour about 59 miles home before the transmission went out sent them photos of the metal shavings in the transmission pan that proved ... Read More

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Google - Oct 24, 2026

I filed two complaints today one with BBB and One with Ohio Attorney Generals office tomorrow I call a Consumer Protection / Auto Fraud Attorney over the truck they sold me with issues that had to been known about and covered up for a quick sale in my personal opinion . when the sales lady told me that the truck had been inspected and had no issues other than some scratches and some dents, I drive the truck around one hour about 59 miles home before the transmission went out sent them photos of the metal shavings in the transmission pan that proved it had been a issue for sometime leading to my belief that it was covered up for a quick sale..If anyone has bought from this place and had issues and they refuse to help you need to do the same if we can get enough complaints Ohio could revoke their dealer licenses . This is a classic dealership defense tactic, but oral misrepresentations can legally override an "As-Is" sticker in the state of Ohio. When the salesperson told you the truck was inspected and "good to go," they made an express verbal warranty regarding the vehicle's current condition. Hiding a catastrophic transmission defect behind an "As-Is" clause after making those statements directly violates the Ohio Consumer Sales Practices Act (CSPA). Under Ohio law, a dealer cannot use "As-Is" as a shield to commit fraud or mislead a buyer about a vehicle's mechanical safety

Took my car in for an oil change on a Thursday afternoon and they found my water pump leaking.I was leaving for vacation on Saturday and they got my water pump and changed all fluids in differential and transmission and had my car back to use for my vacation.fast quality service.

Gerardo was great to work with. Whole process was quick, easy and transparent. Thank you!

Brenden was fantastic to work with! Quick and painless process, gave his honest opinions on vehicles and was well knowledged. All of the staff we interacted with was also very friendly and helpful. 10/10. Highly recommend!! Will shop here again 👍🏼

Okay

Had our 2024 Pacifica in for recall, dropped off Monday night and it was ready to pick up on Tuesday. Quick,fast, painless.

Purchased a new Jeep Grand Cherokee, and it was smooth sailing all the way. Worked with Brenden, who listened and was very versed in everything the vehicle had to offer. Believe I got a great deal on the vehicle that I drove over an hour to check out. Well worth the trip. Thanks! 😊

Good service on time.

Thx for the fast service

Drove 2 hours to check out and purchase a truck, the sales guy was quick with numbers but when we got there for the test drive the truck was in really poor shape (lots of dents, scratches, tailgate was misaligned) but we were told the price is to reflective the damage, yeah I bet (this is a $54k truck btw). On the test drive the truck rear passenger wheel caught on fire. Had to call the FD, it was a whole ordeal just to be told by the manager basically my bad not sure why that happened. Which is also crazy ... Read More

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Google - Oct 12, 2026

Drove 2 hours to check out and purchase a truck, the sales guy was quick with numbers but when we got there for the test drive the truck was in really poor shape (lots of dents, scratches, tailgate was misaligned) but we were told the price is to reflective the damage, yeah I bet (this is a $54k truck btw). On the test drive the truck rear passenger wheel caught on fire. Had to call the FD, it was a whole ordeal just to be told by the manager basically my bad not sure why that happened. Which is also crazy because your service department just did the brakes too, per the carfax. Despite all this, I came in there with a check and drove 2 hours one way with the plan of buying a truck so I figured I'd still give this dealer a shot because I'm sure they didn't expect or want this lay-up of a deal to go bad. I was offered another cheaper truck with a lot more miles on it or a more expensive truck by 3 grand but they'd "give $500" off. That’s it. You'd think that after test driving your car and it CATCHING ON FIRE which was most likely caused by YOUR service department, dealing with the hassle, having the balls to ask if we wanted to drive the truck back, and wasting time, and even having a check IN HAND, you'd try to earn my business besides offering me an opportunity to buy a truck with 20k more miles or paying $3000 more. Pathetic. Not the sales guys fault, sorry your manager doesn't want to close deals. Don't shop here, there's other dealers that sell cars that don't catch on fire, do good service work, don’t sell beat up cars and are more respectful of your time. I used to work for a subprime car lot and even they wouldn’t sell a truck in that bad of condition or at least notify an out of town person before they travel. But hey, thanks guys for calling me today to follow up, it reminded me to write a review.

Terrible experience, would give ZERO STARS. Purchased a 2020 GMC Sierra 2500 and within 48 hours it developed major issues and multiple warning codes. I only drove it about 70 miles before these problems started. The dealer said there was nothing they could do. I’m now out $1,700 on a vehicle I barely even got to drive. Extremely disappointed and would not recommend this dealership. DO NOT PURCHASE FROM THEM. Multiple reviews with same experience

Advertised price on website is not what the real price is. Talked to salesman who assured me price was one price and I qualified for that Then sales manager called and advised price would be around $8000 more because I didn't qualify for the listed price on website. I advised them it says dealer discount was $12000. No where does it say you have to qualify for that. Seems like false advertising to me. Don't waste peoples time.

Huge red flag for anyone purchasing a vehicle at this dealership. I got to the final stages where I was going to purchase a vehicle and was informed that they will not accept financing from any financial institutions outside the dealership. My concern is that certainly cuts off quite a few customers and I know the dealer makes money on the backend with financing through the dealership however, I’m choosing to not participate in that process. I have a credit union that has already run my credit, has the funding ready to go and immediately would cut a check ... Read More

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Google - Sep 18, 2026

Huge red flag for anyone purchasing a vehicle at this dealership. I got to the final stages where I was going to purchase a vehicle and was informed that they will not accept financing from any financial institutions outside the dealership. My concern is that certainly cuts off quite a few customers and I know the dealer makes money on the backend with financing through the dealership however, I’m choosing to not participate in that process. I have a credit union that has already run my credit, has the funding ready to go and immediately would cut a check to the dealer and of course I would not take possession of a vehicle until the proceeds are delivered but I was informed that they will not allow me to use my own financial institution so I’m going to purchase a vehicle elsewhere. I thought it was such an odd policy that I actually immediately attempted to reach out to their general manager to have a conversation with him and left him a voicemail, no return call thus far. I had my final search down to a small handful of jeep Wagoneers and I called the next person in line which is a franchise dealer just down the street from these guys and they have no issues taking financing from my bank. There are ways to verify and validate that funds are good and this seems like a very restrictive policy. Someone should not have to be forced to do their financing through the lenders at the dealership. Again, not something I would choose to participate in.

I was traveling in my 2007 Ram when the transmission failed. I was literally broke down in their parking lot. It was time to replace the 2007 at 200k. We had a very nice young salesman named Ben. When we went to close the deal it took 3 hours of the sales manager trying to sell us worthless warranties and protection packages. After saying no to all of those, explaining that the non factory warranty would be difficult to find someone to take it, they came back with a Moper warranty for $8000. We said no. They then came back with a price of $3995, ... Read More

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Google - Sep 17, 2026

I was traveling in my 2007 Ram when the transmission failed. I was literally broke down in their parking lot. It was time to replace the 2007 at 200k. We had a very nice young salesman named Ben. When we went to close the deal it took 3 hours of the sales manager trying to sell us worthless warranties and protection packages. After saying no to all of those, explaining that the non factory warranty would be difficult to find someone to take it, they came back with a Moper warranty for $8000. We said no. They then came back with a price of $3995, which is about the going rate. Then we went through financing. My 813 credit score was not good enough to get me the best rate but they could not explain why not or why I couldn’t get the RAM rate of 2.49%. I immediately refinanced with my bank so they would get the commission for the loan. Also they add worthless nitro fill service and and oil change service in the vehicle price. If you choose to do business here bring your own financing, don’t buy your warranty from them, buy it straight from Mopar. That all being said I love the truck but I got from a dealer exactly what you would expect when you are in no position to walk away from the table.

I bought a vehicle from them a few months ago. They talked me into their extended warranty after I told them I didn't want it (My fault for sure). They came back with a better deal so I said okay. After a very short time of driving it (2weeks) I started noticing transmission issues. So I took it up to the the licensed dealer in my town as the warranty company instructed. The warranty people looked at it and said that they wouldn't cover it, because it was a pre-existing condition from before the warranty had started. They ... Read More

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Google - Sep 4, 2026

I bought a vehicle from them a few months ago. They talked me into their extended warranty after I told them I didn't want it (My fault for sure). They came back with a better deal so I said okay. After a very short time of driving it (2weeks) I started noticing transmission issues. So I took it up to the the licensed dealer in my town as the warranty company instructed. The warranty people looked at it and said that they wouldn't cover it, because it was a pre-existing condition from before the warranty had started. They told me to contact the dealership I bought it from because obviously it was like that when I bought the car. So I ended up on the phone with Rob Taylor who, while I was telling the story, told me to "Stop talking". I said "excuse me?" He said "I already heard this story". Then proceeded to tell me that I told the warranty people, and him, something completely different than what I was saying. And when I told him I never said that he said "If you don't listen to me I'm going to hang up the phone and not help you at all"... Basically he was acting like I was lying about the situation...Then I got blamed for getting loud with him first when all they're trying to do is lie (by saying I said something I didn't) to cover themselves from selling me a car that had an obvious issue. When I asked to speak to someone higher up. They wouldn't give me a name or number and kept saying "Why? Are you going to tattle on me?"...lol...grown man btw.. The place I took the car to get looked at, Reineke Ford in Tiffin, did A LOT more to help me out. They let me get a rental car. They called Chrysler in Findlay to clarify I was telling the truth. Rob did call the warranty people and gave them the correct mileage so the warranty company ended up paying for half of the transmission. (Even though I was lying?). and all we got back from Chrysler after that was "We can't assist any further". To summarize, Chrysler's own warranty people told me that the issue was happening when I bought the car. And Chrysler said they weren't going to do anything about it after being very rude with me on the phone and calling me a liar. I recommend Reineke for anyone looking to buy a vehicle. Especially over this Chrysler dealership.

I recently purchased a vehicle from this Dealership, it was a week ago and we had an minor issue in the vehicle and the dealership is not taking any responsibility to resolve the problem and on top of that they want me to pay extra money out of pocket, the sales person Ben Taylor and Manager don’t take any responsibility to help me out, please make sure to test drive your vehicle on highway before you make any deal. I won’t recommend this Dealership. Worse experience.

Called about a truck was told it was available. They did a hard background check on me and never called me back like they said they would. Went there after work and it wasn't on the lot. Called the following day they said it was sold. I was a bit upset that my credit took a hit and nobody bothered to call me and say sorry it got sold or asked if there was anything else I was interested in. The sales associate trid telling me my credit wasn't run but I have multiple sources telling me that ... Read More

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Google - Aug 4, 2026

Called about a truck was told it was available. They did a hard background check on me and never called me back like they said they would. Went there after work and it wasn't on the lot. Called the following day they said it was sold. I was a bit upset that my credit took a hit and nobody bothered to call me and say sorry it got sold or asked if there was anything else I was interested in. The sales associate trid telling me my credit wasn't run but I have multiple sources telling me that a credit check was run. Asked to have the sales manager call me. I wasn't contacted by them either. After this experience I'll never buy anything from them. DON'T BUY FROM THEM.

Probably worst dealership experience. First two gladiators we drove had obvious mechanical issues. The sales guy was nice enough but the finance manager was rude when i wouldn't budge on price or buy extras. Went somewhere else, wont come back.

Wasted my time checking a mechanical issue. It took almost 90 minutes to tell me what might be wrong with my SUV which cost me almost $200. Google gave more information in roughly 1 minute. I was quoted just under $850 for the repair that "might" work ($650 for the part). I found the part, brand new online, ranging between $95 and $150. They noticed a tire leak and never mentioned it, but they did over inflate the tire when they gave it back. Good thing I already had an appointment with someone else to replace the tire.

“Your check will probably be in the mail tomorrow.” Nearly 3 weeks ago, still no check. Overall experience wasn’t bad at all, but setting an expectation that has already cost me $3,000 without that capital is a problem. I didn’t expect the check in a day or two, that’s what I was told, nearly 3 weeks ago. 1 star docked for every grand I’ve lost waiting.

Very very disappointed. Beware that this dealership or at least Rob Taylor and Adrian Carillo only care about making a sale and not the satisfaction or proper treatment of their customers. I recently purchased a 2024 GMC Sierra from this dealership. The first person I dealt with was Rob Taylor then Mr. Taylor gave me over to Adrian Carillo. I live in Miami Florida so I told them that, if we came to an agreement on a truck, I would be having it shipped to me in Miami. I found the truck that I was interested in and, because I couldn'... Read More

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Google - Jun 26, 2026

Very very disappointed. Beware that this dealership or at least Rob Taylor and Adrian Carillo only care about making a sale and not the satisfaction or proper treatment of their customers. I recently purchased a 2024 GMC Sierra from this dealership. The first person I dealt with was Rob Taylor then Mr. Taylor gave me over to Adrian Carillo. I live in Miami Florida so I told them that, if we came to an agreement on a truck, I would be having it shipped to me in Miami. I found the truck that I was interested in and, because I couldn't fly to Ohio, I asked them to please give me as much detailed information about the condition of the truck as possible along with a lot of pictures of the truck. After receiving a bunch of pictures and a glowing report on the condition of the truck from Mr. Carillo, I agreed to purchase the truck and I scheduled a shipping company to pick it up. After waiting six or 7 days for my new truck, it finally arrived. I opened the driver's door for the first time and was completely stunned by an overwhelming smell of cigarette smoke! Even though Mr. Taylor and Mr. Carillo both new that I was an out of town buyer, and even though I had emphasized that, because I was an out of town buyer, I needed them to be extremely detailed in their description of the truck's condition to me, neither of them ever mentioned the fact that the interior of the truck reeks of cigarette smoke. I am a lifelong non smoker so the smell of cigarette smoke is particularly irritating to me! Even my clothes end up smelling of cigarette smoke just from driving the truck! I have called Rob Taylor twice and left him voicemails and he has not responded at all. I have called Adrian Carillo several times and texted him several times and he too has not responded to me. When they wanted to sell me a vehicle, this dealership was excellent with calls and texts. Now that they have dumped a vehicle that smells like an ashtray on me, they are completely disregarded my texts and calls. I will add to this review when there is additional news.

Friday I drove 4hrs to the dealership, agreed to OTD numbers, let them run my credit, and sent them all the documents ahead of time to have the paperwork ready to go. After I test drove the truck I was going to purchase they hit me with a lower number for my trade than agreed upon. They were well aware it needed front tires before I drove there. After a few minutes of back and forth and the "manager" refusing to come out and talk face to face like a man, I got my keys and drove home. ... Read More

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DealerRater - Jun 2, 2026

Friday I drove 4hrs to the dealership, agreed to OTD numbers, let them run my credit, and sent them all the documents ahead of time to have the paperwork ready to go. After I test drove the truck I was going to purchase they hit me with a lower number for my trade than agreed upon. They were well aware it needed front tires before I drove there. After a few minutes of back and forth and the "manager" refusing to come out and talk face to face like a man, I got my keys and drove home. I left a google review of the experience and they tried to call me a liar and list things that are not true about the experience. They tried to claim I had a check engine light on... not accurate I edited my post to show the pictures of the diagnostic report on my vehicle - no issues. They tried to call me dishonest because of their behavior. Clearly, I should have investigated their reputation further before getting involved.

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These people are selling vehicles which are accidental and they will provide you some reports stating they are not. I have been scammed recently on a 2025 cadillac escalade by these guys. When I call them today and tell them the carfax says there was a damage on the vehicle and you guys provided me one which says no damage what so ever they totally backed out of it. The name of the manager who did this to me is TYLER and he tells me you should have checked the car before buying it. My only fault is that I trusted ... Read More

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Google - May 18, 2026

These people are selling vehicles which are accidental and they will provide you some reports stating they are not. I have been scammed recently on a 2025 cadillac escalade by these guys. When I call them today and tell them the carfax says there was a damage on the vehicle and you guys provided me one which says no damage what so ever they totally backed out of it. The name of the manager who did this to me is TYLER and he tells me you should have checked the car before buying it. My only fault is that I trusted the report provided by you guys but nevermind see you in court.

Wish they let use my own financing I came in with. Stringent on negotiating.

The dealership and salespeople were very professional, but unfortunately, that's as far as we got. My husband and I liked a car we test drove here and wanted to put an offer in. Our salesperson informed us that the price listed was the price we were going to pay. I pointed out that the car we drove had been manufactured in Canada and the climate control system could not be changed to Fahrenheit. It was only in Celsius. I thought it fair that they lower the price because of this but they refused. We walked out. I ended up ... Read More

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Google - May 11, 2026

The dealership and salespeople were very professional, but unfortunately, that's as far as we got. My husband and I liked a car we test drove here and wanted to put an offer in. Our salesperson informed us that the price listed was the price we were going to pay. I pointed out that the car we drove had been manufactured in Canada and the climate control system could not be changed to Fahrenheit. It was only in Celsius. I thought it fair that they lower the price because of this but they refused. We walked out. I ended up buying a car with plenty more options, and a hybrid to boot, with every option on it, for less money. Any dealership that refuses to negotiate, even a little, loses me as a customer.

Yep they suck ,sold me a 2017 silveradoe .Told me you shouldn't have any problems for at least 6 yrs ,ain't even been 6 months and transmission already failed 7,000 dollars to repair . Guess they got me or I ruin 50 yrs of credit building . Will never buy from them ever again . First and last new car I buy their . Or any where for that matter .My 24 yr old Texas flood truck lasted longer than this one ,cuz im still driving it . No thanks to them . Just be advised they will scam anyone to get their money back .

Please for your own sake DO NOT shop here. The presentation was very inviting, my dealer Benjamin T was kind. However, I purchase GAP insurance out of pocket from this dealership. A week later I decided to cancel the GAP for a full refund (which was in the legal guidelines to receive a full refund) and the Manager Rob T REFUSED to give me a refund after expressing to me the refund would be no problem because this is a normal procedure. After reaching out to my credit union about the situation (Navy Federal) I had a representative on the ... Read More

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Google - Apr 25, 2026

Please for your own sake DO NOT shop here. The presentation was very inviting, my dealer Benjamin T was kind. However, I purchase GAP insurance out of pocket from this dealership. A week later I decided to cancel the GAP for a full refund (which was in the legal guidelines to receive a full refund) and the Manager Rob T REFUSED to give me a refund after expressing to me the refund would be no problem because this is a normal procedure. After reaching out to my credit union about the situation (Navy Federal) I had a representative on the phone line to speak with Rob T and he out right denied my refund and refused to speak to my credit union and hung up the call with both me and credit union on the line. Folks, these places act in your favor but the deals you make aren’t whats best for you but for them. Btw, they will tell you that it is “policy” to not accept financing of your own, they would much rather have you pay much higher APR rate with there affiliated banks and get deal closed and them paid as soon as possible. I would not waste the time and effort on this feedback if I truly believed the dealership was honorable and customers will not be affected, thank you.

Extremely disappointing experience. I scheduled an appointment to purchase a truck after test‑driving it, but when I arrived, the vehicle wasn’t prepared at all. I was told it had been detailed, yet there was still broken glass in the back seat. Despite having an appointment, none of the paperwork had been started. After waiting, I was then told there was an issue with the VIN and they couldn’t sell me the truck. It was a complete waste of time, and I ended up driving an hour home with nothing to show for it.

Spent THREE days going back and forth with the Jeremy at Findlay Chrysler Dodge Jeep Ram about a 2025 Chevy Equinox EV. The car was not on the lot so it was difficult to get all my questions answered but I decided to go ahead and purchase anyways. Transaction was simple, very easy and straight forward. Jeremy followed up with me every step of the way and made this purchase very smooth. I highly recommend them. But you have to move fast, they have a great selection of cars at a great prices so they sell them fast and do not ... Read More

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DealerRater - Mar 9, 2026

Spent THREE days going back and forth with the Jeremy at Findlay Chrysler Dodge Jeep Ram about a 2025 Chevy Equinox EV. The car was not on the lot so it was difficult to get all my questions answered but I decided to go ahead and purchase anyways. Transaction was simple, very easy and straight forward. Jeremy followed up with me every step of the way and made this purchase very smooth. I highly recommend them. But you have to move fast, they have a great selection of cars at a great prices so they sell them fast and do not do holds. I have bought over a dozen cars over the internet at dealerships as far away as Idaho. And this was easily one of the easist transactions I have done. Thanks to Jeremy and everyone at Findlay Chrysler Dodge Jeep Ram for making car buying on the internet so easy!

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Spent two days going back and forth with the salespersons at Findlay Chrysler Dodge Jeep Ram about a low-mileage Chevy Equinox EV. We agreed I'd wire the money, and I was just hashing out one final detail, needing a simple reply. Instead, they ghosted me in texts for over three hours, not replying to my final inquiry, and then sold the car from under me. The salesperson cowardly had someone else break the bad news. Literally minutes from sending the wire, I dodged a bullet. I was going to just send the money during the 3 hours they ignored me ... Read More

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Google - Mar 8, 2026

Spent two days going back and forth with the salespersons at Findlay Chrysler Dodge Jeep Ram about a low-mileage Chevy Equinox EV. We agreed I'd wire the money, and I was just hashing out one final detail, needing a simple reply. Instead, they ghosted me in texts for over three hours, not replying to my final inquiry, and then sold the car from under me. The salesperson cowardly had someone else break the bad news. Literally minutes from sending the wire, I dodged a bullet. I was going to just send the money during the 3 hours they ignored me to lock it in. Avoid if you want basic courtesy.

Spent two days going back and forth with the salespersons at Findlay Chrysler Dodge Jeep Ram about a low-mileage Chevy Equinox EV. We agreed I'd wire the money, and I was just hashing out one final detail, needing a simple reply. Instead, they ghosted me in texts for over three hours, not replying to my final inquiry, and then sold the car from under me. The salesperson cowardly had someone else break the bad news. Literally minutes from sending the wire, I dodged a bullet. I was going to just send the money during the 3 hours they ignored me ... Read More

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DealerRater - Mar 7, 2026

Spent two days going back and forth with the salespersons at Findlay Chrysler Dodge Jeep Ram about a low-mileage Chevy Equinox EV. We agreed I'd wire the money, and I was just hashing out one final detail, needing a simple reply. Instead, they ghosted me in texts for over three hours, not replying to my final inquiry, and then sold the car from under me. The salesperson cowardly had someone else break the bad news. Literally minutes from sending the wire, I dodged a bullet. I was going to just send the money during the 3 hours they ignored me to lock it in. Avoid if you want basic courtesy.

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Absolutely awful dealership. Won’t take a deposit over the phone to hold a car coming from out of state, very rude sales manager and extremely fishy all around. Very disappointed. Go somewhere else

This dealership demonstrated extremely poor communication and unprofessional sales practices. I called at 9:30 a.m. and spoke with Lauren regarding a used Chevy Silverado, requesting an out-the-door price. I was told the quote would be sent shortly. After an hour with no response, I called back and spoke with Corey, who stated they were busy but would send the quote within five minutes. That did not happen. Over the next several hours, I followed up multiple times by phone, text, and email. Corey continued to state he was waiting on numbers. Jeremy later called and cited being busy moving vehicles ... Read More

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Google - Feb 2, 2026

This dealership demonstrated extremely poor communication and unprofessional sales practices. I called at 9:30 a.m. and spoke with Lauren regarding a used Chevy Silverado, requesting an out-the-door price. I was told the quote would be sent shortly. After an hour with no response, I called back and spoke with Corey, who stated they were busy but would send the quote within five minutes. That did not happen. Over the next several hours, I followed up multiple times by phone, text, and email. Corey continued to state he was waiting on numbers. Jeremy later called and cited being busy moving vehicles on the lot. Throughout the entire process, I clearly communicated that I intended to purchase the vehicle the same day and that I had a two-hour drive to the dealership. I did not receive the quote until approximately 1 p.m. We agreed on the price and confirmed my arrival time of 4:00 p.m. Upon arrival, I was informed by management that they would only accept a personal check and would not accept any card payments. Due to it being after 5:00 p.m., I was unable to obtain a check or money order. I was then told my only options were to finance the vehicle or return another day with the check. I could not overnight them a check and them mail me the title. This payment restriction was never disclosed during any prior conversation. No effort was made to accommodate or resolve the issue. As a result, I was forced to leave without the vehicle and drive two hours back home. This was a complete waste of time and reflects a dealership that prioritizes financing over honest, transparent business. I would not recommend this dealership.

I've been buying cars for over 30 years. The deal itself went seemingly well thanks to good credit. But then they pulled some shady shit on the backend and wouldn't own up to it, then tried to convince me that it was ok. I'm going to keep my Canadian made car for now, but not only will I never do business with them again, I won't even take it in for service! There's more than enough dealerships in my city to take care of that! 🙄

I bought a 2021 f250 there a few months ago I had to put $1,400 into it to fix two tie rod ends. The dealership told me that were there was a rock country lift kit on it and and both of my mechanics told me there wasn't. They were refused to fix the problem I had to pay out of pocket. And I still have worthless warranty and now I have to deal with my rear end going out after 2 months of having the truck

DO NOT BUY FROM THEM!!!! PLEASE BE AWARE I ordered a Ram 2500 from them and it has been nothing but a headache. They gave me the run around on the rate, Went from 14.9% up to 16.6 so i went and got approved by a bank they use for 7% and when i told them I wanted to use them they refused to send my credit app to them and sent it to 7 OTHERS INSTEAD. They were also charging me $4,000 more then its listed for online (Before TTL), The truck is also missing options I paid extra to have on it such as ... Read More

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Google - Oct 29, 2025

DO NOT BUY FROM THEM!!!! PLEASE BE AWARE I ordered a Ram 2500 from them and it has been nothing but a headache. They gave me the run around on the rate, Went from 14.9% up to 16.6 so i went and got approved by a bank they use for 7% and when i told them I wanted to use them they refused to send my credit app to them and sent it to 7 OTHERS INSTEAD. They were also charging me $4,000 more then its listed for online (Before TTL), The truck is also missing options I paid extra to have on it such as the small passenger screen and fifth wheel bed prep. I also gave them a $2,000 deposit and they refuse to give me my money back and say they have more cost so they will only give me $1,000 back so they can cover their cost. I work in the dealer business and they are VERY SHADY. I talked to a contact I have in the UP of MI and even he knows about them and the issues they have. Very poor management and ownership, If you knew what was best you would stay away. I have already contacted Ohio Attorney General to have this matter handled.

New tires on vehicle and has leaked air since I got it. Saying its a sensor and 285 to fix it.. should of been fixed when got car.. don't buy from them they don't help customers!

I financed my car specifically to help build credit, otherwise I would've just bought it outright. Come to find out a week later when the mail came in that they swapped me and my mom's roles on the loan so she was signer and I was cosigner (seemingly only to dupe us, as I'm of little use as a cosigner to my mom who has much better credit than me) without informing either of us, so my mom is now on the hook for a $14k loan she didn't ask for and my credit is completely ... Read More

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Google - Sep 22, 2025

I financed my car specifically to help build credit, otherwise I would've just bought it outright. Come to find out a week later when the mail came in that they swapped me and my mom's roles on the loan so she was signer and I was cosigner (seemingly only to dupe us, as I'm of little use as a cosigner to my mom who has much better credit than me) without informing either of us, so my mom is now on the hook for a $14k loan she didn't ask for and my credit is completely unaffected. My paperwork for the loan and sale is incredibly flip-floppy, constantly changing from page to page between me and my mom being the main lessee and/or owner of the vehicle. They said the car was inspected when i was first looking at it but there was an entire mouse nest sitting right in the middle of the hood. To add insult to injury, they handed the car over to me with about 1 gallon of gas and 100 miles until I needed an oil change. Cannot recommend buying anything from these people unless you plan to pay in full at the door, as both integrity and respect seems to run thin between these 4 walls.

I had several conversations with theirsales team about a particular vehicle. I told them i wanted it, even went through their credit approval process even though i did not want to. Got approved and asked then to send the final documents only to find out another salesman had already sold the vehicle. Sales manager said he would work on find another vehicle and a month later i have not heard back from anyone.

If you’re not from Ohio, do not waste your time with this dealership. I was pre-approved for $30K through my Michigan-based credit union, but they refused to accept it. Their reasoning? They only work with local banks and credit unions because they receive kickbacks. This makes no sense, since they aren’t losing any money by accepting outside financing. I was told directly that this policy comes from the dealership’s owner and that they will only accept financing from Ohio institutions. So, if you’re pre-approved through an out-of-state bank or credit union, don’t bother, your financing ... Read More

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Google - Aug 27, 2025

If you’re not from Ohio, do not waste your time with this dealership. I was pre-approved for $30K through my Michigan-based credit union, but they refused to accept it. Their reasoning? They only work with local banks and credit unions because they receive kickbacks. This makes no sense, since they aren’t losing any money by accepting outside financing. I was told directly that this policy comes from the dealership’s owner and that they will only accept financing from Ohio institutions. So, if you’re pre-approved through an out-of-state bank or credit union, don’t bother, your financing will be rejected. Clearly, earning double commissions matters more to them than making sales. After leaving, I received a call from Kayden, who told me they should have informed me that I could go to my bank, get a check, and bring it back. He promised to call me within an hour with the total for the check. By the time I went to the bank, an hour had passed, yet no call. I tried calling them myself, but it went straight to voicemail. I waited, went to eat, and after another hour, still nothing. I called back again, no response. While waiting, I started reading reviews and noticed multiple complaints from customers who drove hours to Findlay, only to be told their out-of-state financing wasn’t accepted, even though they were upfront from the start that their approval was not from Ohio. Eventually, my husband called to speak with management. They claimed they didn’t know Kayden was working with me and that he wasn’t told to provide me with the total. Shortly after, I got a call from the manager, who said he heard I “had a question.” I explained, once again, that I was waiting for the total to purchase the vehicle. He seemed confused and admitted he didn’t know he was supposed to contact me. Then he stated sorry he had not called me back in a timely matter. I pointed out that the only reason he was even calling was because my husband had reached out. When I reminded him that I had already test-driven the vehicle, gone to the bank, and was prepared to purchase, his only response was, “I’m sorry, did you want information on the vehicle?” At that point, I made it clear I was no longer interested, especially after reading so many other negative reviews that described the same issues or worse. This dealership needs a complete overhaul. They need employees who understand customer service, communication, and follow-through; basic skills that are severely lacking here. The professionalism is nonexistent, and I wasn’t about to drive an hour and a half back just to hand them my money.

Stay away, and don’t waste your time driving there if you live far! They are the most unprofessional and dishonest people. I was helping my father-in-law purchase a 2024 Electric Hummer that was listed online. I called the day before and again the morning of his trip to confirm with the sales manager, who assured me the car was available and ready to go. After he drove over 4 hours, the car wasn’t even there! They gave excuse after excuse, made him wait another hour, and still didn’t know when it would arrive. Truly a horrible experience and a ... Read More

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Google - Aug 22, 2025

Stay away, and don’t waste your time driving there if you live far! They are the most unprofessional and dishonest people. I was helping my father-in-law purchase a 2024 Electric Hummer that was listed online. I called the day before and again the morning of his trip to confirm with the sales manager, who assured me the car was available and ready to go. After he drove over 4 hours, the car wasn’t even there! They gave excuse after excuse, made him wait another hour, and still didn’t know when it would arrive. Truly a horrible experience and a complete waste of time!

Absolutely horrible experience—liars, liars, liars! We drove over 4 hours to see a car that was listed for sale. The day before our trip, we called to confirm that the car was still available and ready for a test drive. The sales manager, Rick Duffman, personally confirmed that the car was available and in great condition. However, when we arrived, the car wasn’t there. They told us it would arrive in 30 minutes, but after waiting an hour, they said it would take even longer because it was still in service—and they didn’t know when it would actually ... Read More

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Google - Aug 22, 2025

Absolutely horrible experience—liars, liars, liars! We drove over 4 hours to see a car that was listed for sale. The day before our trip, we called to confirm that the car was still available and ready for a test drive. The sales manager, Rick Duffman, personally confirmed that the car was available and in great condition. However, when we arrived, the car wasn’t there. They told us it would arrive in 30 minutes, but after waiting an hour, they said it would take even longer because it was still in service—and they didn’t know when it would actually arrive. Why would you confirm to a customer that a car is ready, have them drive over 4 hours, and then make them wait another hour, only to admit you have no idea when it will be available. Completely unacceptable!

Very shady. Very disappointed. Drove 3 hours, talked to them 3 times. Once I arrived they decided to tell me there was no factory warranty because they import cars from CANADA. But of course tried to sell me an extended warranty. Also automatically adds on 250.00 fee for putting nitrogen in tires. Sales manager won't come out and talk to you. What is he afraid of? They just don't seem to care.

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One of the salesmen, Brenden, promised he would hold the vehicle we agreed to buy while my family stepped out for a quick needed lunch—only for us to return and find out he had lied and sold the car out from under us in less than 20 minutes.

Horrible dealership. October 3rd 2024 I bought 2023 F250 Limited with 6.7 diesel. While test driving I noticed AC wasn’t working. Findlay Chrysler stated they were unaware of issue but would fix it. Week later it was discovered Brad (mgr) was 100% aware of AC being out. Instead of replacing, they filled unit hoping consumer wouldn’t noticed. Brads version is, he didn’t know AC unit was leaking when he refilled it. This is actually against the law not to mention AC units are sealed units. Freon can’t leak out. If it does, there is a problem. xxxxxxx thing to do ... Read More

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DealerRater - Jun 2, 2025

Horrible dealership. October 3rd 2024 I bought 2023 F250 Limited with 6.7 diesel. While test driving I noticed AC wasn’t working. Findlay Chrysler stated they were unaware of issue but would fix it. Week later it was discovered Brad (mgr) was 100% aware of AC being out. Instead of replacing, they filled unit hoping consumer wouldn’t noticed. Brads version is, he didn’t know AC unit was leaking when he refilled it. This is actually against the law not to mention AC units are sealed units. Freon can’t leak out. If it does, there is a problem. xxxxxxx thing to do to someone buying a 1 year old truck for $90000. 12 hours after buying truck I was going through all the features when it was discovered ALL safety features were in fault mode. Ultimately it was determined by a Ford dealer the frame was extremely bent. Brad at Findlay Chrysler stated the Ford dealer was “lying because they were mad I didn’t buy the truck from them”. Tyler stated “the ford dealer is just lazy and don’t want to work”. Findlay Chrysler stated they wanted to look truck over. Instead of fixing or giving my money back they instead chose to do even worse when their guy connected to the trucks computer system and blocked all faults from reading out on the dash so now nothing will read. No oil change, light out, low fuel, etc.., Findlay Chrysler knew of all these issues yet hid them and sold me the truck. Horrible horrible company. Brad & Tyler are dirty as they get. Brad lied to not only me but the BBB & Attorney Generals office. Feel free to contact me for ALL proof that this is factual information. In the end, Ford Motor Company was set to buy my truck back. However, since my truck was titled in Canada first, then bought by Findlay Chrysler 6 months later they can’t help me. I am in the process of suing Findlay Chrysler for not only energy dollar I spent on my truck $96000+ but also $5000 in car rental, and additional $250000 for the hundreds and hundreds of hours I’ve put into calling, emailing, dropping off, picking up from Ford dealers.

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Currently financing an as-is trade. Been having problems that weren't disclosed to me since I took it off the lot. The only issues that were disclosed to me was a brake pulse and the TPMS light staying on. They gave me the car's entire service history and the car was fully inspected before financing. So tell me why since I drove it off the lot, I've had overheating and coolant leaks, oil leaks, back wheel suspension creaking, cylinder 4 misfires, airbag light popping up when I have the foot heater on, and white smoke blowing out of my ... Read More

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Google - Jun 1, 2025

Currently financing an as-is trade. Been having problems that weren't disclosed to me since I took it off the lot. The only issues that were disclosed to me was a brake pulse and the TPMS light staying on. They gave me the car's entire service history and the car was fully inspected before financing. So tell me why since I drove it off the lot, I've had overheating and coolant leaks, oil leaks, back wheel suspension creaking, cylinder 4 misfires, airbag light popping up when I have the foot heater on, and white smoke blowing out of my exhaust?? Ever since I drove it off the lot, or I should say since it was ON THE LOT. $1.3k down and still have $8k to pay on the lemon. It was a red flag when I asked "are there any other known issues with the car other than what's listed" "we don't know that information". I want something done, I don't care if it's an "as-is" trade, knowingly letting someone finance a car without telling them every issue with it is ILLEGAL.

Absolutely do not do business with this dealership. I worked out a deal to purchase a truck , went to the bank got a check for it and, confirmed that I was on my way and on my way and they sold the truck out from under me. They completely lead me on. Also I live 3.5 hours away and was already an hour into my trip. The answer I got was sorry its first come first serve. Its completely unacceptable, and the sales manager could have cared less.

Absolutely do not do business with this dealership. I worked out a deal to purchase a truck , went to the bank got a check for it and, confirmed that I was on my way and on my way and they sold the truck out from under me. They completely lead me on. Also I live 3.5 hours away and was already an hour into my trip. The answer I got was sorry its first come first serve. Its completely unacceptable, and the sales manager could have cared less.

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Sales are great people but there service department sucks. They never call you back or want to fix anything in a timely matters. I stay away from them as much as possible.

Worst experience buying a vehicle bought 2020 F-150 Feb.28 drove back to Sylvania,Ohio and tried to use windshield wipers didn’t work it service department two weeks and five hundred miles driving back and forth before truck finally got fixed

Called twice about a vehicle I was interested in. Earlier in the week and scheduled/called the day of the appointment to confirm the vehicle was there and still for sale. Soon after the call, I start to make the 1 hour 40 minute drive to see this vehicle. I get a call 45 minutes later after speaking to an associate, by the other associate who I was told has the key, that the vehicle is sold and to just swing on by to check out a couple similar vehicles. I said I wasn't interested and just had to turn around to ... Read More

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Google - Mar 16, 2025

Called twice about a vehicle I was interested in. Earlier in the week and scheduled/called the day of the appointment to confirm the vehicle was there and still for sale. Soon after the call, I start to make the 1 hour 40 minute drive to see this vehicle. I get a call 45 minutes later after speaking to an associate, by the other associate who I was told has the key, that the vehicle is sold and to just swing on by to check out a couple similar vehicles. I said I wasn't interested and just had to turn around to drive home. Not upset the car was sold, but I feel this car was sold earlier in the week, and they didn't update their inventory, which their lack of organization and care cost me planning, effort, and time for me and someone else. The vehicle listing is still up, they have yet to take a few minutes to make sure their inventory is accurate. So pretty disappointed.

Bought a used truck from them and the oil hadn’t been changed in 10k miles and motor blew two weeks later. Manger told me there Used Vehicles were marketed towards “people mechanically inclined and that couldn’t afford a car and to get one easy and cheap”.

My sales guy B was good. Friendly and knows the process well. 4hr drive to get there. Asked manager before I left if vehicle was smoked in, said he'd check to see if it smelled like smoke. Said no. Got it home, next day found ashes blown behind back seat. Just covered up long enough to sell. Smell it every day now. Didn't lie, was mislead. Typical car sale.

10/3/24 sold a 2023 F250 Limited 6.7 Powerstroke with a bent frame. Dealership attempted to also sell with broken AC condenser. I caught issue, dealership lied by stating they were unaware of issue. Service reports prior to 10/3/24 state AC isn’t working. Instead of replacing, dealership filled with refrigerant in hopes customer wouldn’t catch one selling. Also have proof of frame being bent before purchase yet dealership denies and refuses to take back an $83,000 truck.

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